Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
- Qualification:Any Graduate
- Experience : 00+years
- Job Location:Hyderabad
- Openings: 15
Time and Venue:
3rd September , 10.00 AM – 1.00 PM
Cognizant technology solutions, Plot No 24 26 Financial District, Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032
Contact – Bhavana Anumula
Job description:
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
- Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
- Collaborate with team members to achieve common goals and improve overall process efficiency.
Desired Candidate Profile
- 0-1 years of experience in BPO voice processes (customer service/voice support).
- Excellent communication skills in English language proficiency required.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business needs.
- Strong problem-solving skills with attention to detail and analytical thinking abilities.
Eligibility Criteria.
1. Any graduates – 2021 to 2024 graduates (2024 passing out candidates should have all semester original marksheet, except last semester)
2. No backlogs/ Arrears
3. Candidates pursuing graduation/post-graduation are not eligible.
3. Willing to work in Night shift
