Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
- Qualification:Any Graduate
- Experience : 00+years
- Role:Non voice – Process Executive
- Job Location:Coimbatore
- Openings: 40
Time and Venue:
31st August , 10.00 AM – 1.00 PM
Cognizant CHIL-SEZ-FO, Special Economic Zone (SEZ), Saravanampatti VIA, Coimbatore North Tal, Keeranatham Village, Coimbatore 641 035
Contact – Prasanna / Kalidoss
Job description:
Please find the JD & interview venue below for your reference.
Day-to-day responsibilities may include, but are not limited to:
- Understand and remain up-to-date with clients policies and guidelines
- Review user reports regarding website content
- Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Serve as an advocate for the user community
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfill base productivity and quality requirements of the client
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions
- Review of sensitive content sometimes involving graphic or disturbing subject matter
Qualification Required:
- High School Diploma
- Fluency in English plus 1 other language French, Italian, Arabic, Spanish, Russian Basic Qualifications
- Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive.
