Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
- Qualification:Any Graduate
- Experience : 00+years
- Role:Voice process executive
- Job Location:Hyderabad
- Openings: 30
Time and Venue:
2nd August , 10.00 AM – 12.00 PM
Cognizant Technology Solution, Plot 25, 26/27, ISB Rd, Financial District, Nanakramguda, Telangana 500032
Contact – Koojitha/Bhavana
Job description:
Job Expectations:
- Excellent communication and interpersonal skills
- Proficient in writing, reading and speaking English & Hindi
- Proficient in using computers and MS Office
- Able to type 30 words per minute in the preferred language
- Fair knowledge of navigation on Google Maps and Geography
- Able to work in different shifts depending on business requirements
- Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
- Follow all compliance and security measures related to client data
- Ensure process guidelines are followed and met as documented
- Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
- Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.
Skills Required:
Fresher with Excellent communication, Proficient in writing, reading and speaking English & Hindi, Excellent customer service skills, Should be okay with Voice process, interpersonal skills
Job Description:
- Moderate the content and ensure the required accuracy is maintained.
- Complete the given assignments within the defined SLA/TAT
- Work and understand metrics to manage performance independently
- Make the correct decisions to ensure accurate information is updated on the front-end.
- Focus on achieving 100% user satisfaction and ensure zero client escalations.
Skills Required:
- Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi)
- Excellent customer service skills.
- Willing to work in a shift based work schedule
- Sound judgment while moderating the content
- Effectively communicate his/her thoughts in a well-organized manner
- Should be on par with CEFR C1 quality in English, and be fluent in conversant + written English/Arabic.
Location: Hyderabad, India
Shift Time: Flexible
Minimum Qualifications: Any Graduation
Organization: Cognizant Technologies Solutions India PVT LTD
Designation: Process Executive
Employee Status: Full Time Employee
Process Type: Voice – English + Hindi Language (Read, Write & Speak)
Working Model: Work from office (5 days a week & fixed weekoff Saturday & Sunday)
Additional Benefits: Transport, Lunch & Snack/Dinner & Health insurance cover.
