Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-03+Years
- Qualification: Any Graduate
- Job Location: Hyderabad
- Role : Voice (English & Hindi)
- Openings: 01
Time and Venue
18th April, 11.00 AM – 1.30 PM
Venue:Genpact,F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Job description
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline)
- Freshers are eligible (fluency in Hindi and English is mandatory)
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing /understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
