Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-02+Years
- Qualification: Any Graduate
- Job Location: Gurugram
- Role :Customer service: Voice roles (English)
- Openings: 01
Time and Venue
22nd June, 10.00 AM – 4.00 PM
Venue: Constantia Auditorium; YWCA Delhi; 38, Hanuman Rd, Hanuman Road Area, Sansad Marg Area, New Delhi, Delhi 110001
Job Description
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except Law)
- Freshers are eligible (Result awaited candidates/ 2024 pass-outs are eligible)
- Candidates upto 2 year experience in voice process are eligible
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
