HCLTech is hiring fresh male candidates for the role of Customer Service Representative (CSR). This is a non-technical role suitable for those seeking opportunities in customer service.
Event Details
- Date: 2nd January 2025
- Time: 9:30 AM – 5:30 PM (Interview Timing: 11:00 AM – 4:00 PM)
- Venue:
Village Kanjehara Chack, Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002
Entry via Gate 1, SDC1 Building, Ground Floor - Contact Person: Arpana Singh
Role Details
- Position: Customer Service Representative (CSR)
- Department: Customer Success, Service & Operations
- Industry Type: IT Services & Consulting
- Employment Type: Full-Time, Permanent
- Shift: Night Shift
Job Responsibilities
- Provide exceptional customer service via email, chat, and social media platforms.
- Handle customer inquiries, resolve issues, and deliver solutions promptly.
- Work on non-voice and semi-voice processes.
- Collaborate with team members to meet goals and performance standards.
- Maintain accurate records of customer interactions using CRM tools.
Eligibility Criteria
- Education: Any graduate (minimum qualification).
- Experience: No prior experience required (Freshers welcome).
- Preferred Skills:
- Good communication skills in English.
- Strong problem-solving and analytical skills.
- Willingness to work night shifts.
Documents to Bring
- Updated Resume (Photocopy)
- Government-issued ID proof (Aadhar, PAN, etc.)
