Wipro is hiring for Associate/ Analyst role.
Job Location: Gurgaon (Udyog Vihar)
Education: Any Graduate / Non-Tech (BA, BBA, BCA, BCom, MBA-Part Time)
Tech graduates with 6months experience in BPO
Shift Timing: UK Shift (One side Transport)
Work Experience- 0.6-3 years (International Voice Process-Experience required)
Work Experience:
1. Maintain quality service by enforcing quality standards, analyzing and resolving client’s problem and recommending system improvement.
2. Define objectives identified and evaluate trends and options choose a course of action and evaluate outcomes.
3. Develop, coordinate and enforce systems, policies, procedures and productivity standards.
4. Adhere to compliance and generate control reports.
5. Accomplish staff results by communicating job expectations planning monitoring and appraising job results.
6. Generate statutory report as per country requirement.
7. Audit management- active participation in internal /external audit.
8. Escalation management.
9. Generating scheduled/ ad hoc reports.
Essential hiring skills
1. Excellent excellent communication skills.
2. Understanding of UK saving and retirement plans.
3. Proficient in MS office, preferably excel.
4. Project management.
5. Quality management.
6. Result driven.
7. Foster teamwork.
8. Giving feedback.
Trainable Skills
1. Neutral voice and accent call management.
2. UK saving and Retirement industry skills.
3. Process Knowledge
Immediate Joining/15 days of Notice Period
Working Location: Gurgaon
We are inviting the candidates for Walk-in.
Walk-in Date: 09th May 2024
Time: 11AM – 2PM
Venue: Building 2, Candor Techspace, IT/ITES, SEZ, Tikri, Sector – 48, Gurgaon – 122001
NOTE: Mandate to carry your original ID Card and Final (Double) Vaccination Certificate
