Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
- Role: Voice process
- Job Location: Navi Mumbai
- No.of Openings: 15
- Qualification : Any Graduate
- Experience: 00+ years
- Salary;1.25-2.75 Lacs P.A.
Time and Venue:
4th December , 10.30 AM – 2.00 PM
Building no 7, Wipro ltd, Mindspace, Airoli east. 1st floor, Airoli Navi mumbai -400808
Contact – HR Shrenika
Job description
Role & responsibilities
The purpose of this process is to enable the administrator(s) to easily understand the escalation process on high risk clients account.
Responsibilities Summary:
1: Receive Inbound Call
2: Verify Caller
3: Obtain query information
4: Check systems
5: Update client details
6: Update customer remarks
7: Change status of Plexus work item
8: Upload a document
9: Conclude call
10: Refer customer to branch
11: Update comments on client systems
12: Hold 99 Escalation Process
13: Prep Handoff
Debit Order Disputes/ADO Standard operating Procedure
Responsibilities Summary:
1: Receive Inbound Call
2: Listen to Clients Request
3: Confirm Client Request
4: Authenticate Client
5: Obtain Debit Order Information
6: Client opt to Dispute telephonically
7: Put Client through to Terms and conditions
8: Provide client with feedback
9: Check if client is due for a KYC/CRS Refresh
10: Update customer remarks
11: Conclude Call
12: Provide Relevant Departments Contact(s) details to client
13: Transfer Call to relevant Department
14: Client Dispute Via FNB App
15: Conduct KYC Refresher
16: Update REGL Screen
17: Conduct CRS Refresher
18: Advise to check SMS/Email sent to avoid account being frozen
Description of inputs:
Calls are received from the various service units
All calls are received through communix and actioned on client systems
Preferred candidate profile- excellent communication, voice process experince
Location: Navi Mumbai
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