Job Title: Customer Support Executive
Company: Tech Mahindra
Location: Pranava One Building, 5th Floor, Beside Erramanjil Metro Station (Work from Office)
Employment Type: Permanent, Full-time
About Tech Mahindra:
Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services and solutions. We are a part of the Mahindra Group, a global federation of companies. We empower our customers to rise through disruption, deliver on their commitments, and emerge stronger. Join our dynamic team and contribute to our mission of delivering exceptional customer experiences.
Job Overview:
Are you passionate about helping customers and have excellent communication skills? Tech Mahindra is seeking enthusiastic and dedicated Customer Support Executives to join our vibrant team. In this permanent, work-from-office role, you will be the first point of contact for our customers, providing professional support and solutions. This is an excellent opportunity for both freshers looking to start their career and experienced professionals eager to grow.
Key Responsibilities:
- Professionally handle inbound and outbound customer calls, ensuring a positive customer experience.
- Actively listen to customer queries, diagnose issues, and provide accurate, timely, and appropriate solutions.
- Maintain impeccable customer service standards and phone etiquette at all times.
- Adhere strictly to process guidelines and strive to meet and exceed daily productivity targets.
- Continuously update your knowledge on process-related information and daily operational updates to provide informed support.
Who We’re Looking For (Eligibility & Qualifications):
- Education: Any Graduate can apply.
- Experience: We welcome both freshers and experienced candidates.
- Communication: Excellent verbal communication skills in both English and Hindi are mandatory.
- Technical Skills: Basic computer knowledge is required.
- Availability: Must be willing to work in day rotational shifts (applicable for both male and female candidates).
- Advantage: Freshers with proficiency in an additional language are strongly encouraged to apply.
Working Model & Benefits:
- Work Mode: This is a full-time, Work from Office position.
- Shifts: Day rotational shifts.
- Working Days: 5 working days per week, with 2 rotational weekly offs.
- Employment: Permanent position with Tech Mahindra.
Selection Process:
Our streamlined selection process is designed to identify the best talent:
- HR Screening
- Operations Round
- Assessment
- Client Round
Walk-in Interview Details:
We invite all eligible candidates to our walk-in interviews.
- Dates: August 17th – August 22nd
- Time: 9:30 AM – 5:30 PM
- Venue: Tech Mahindra LTD, Pranava One Building, 5th Floor, Beside Erramanjil Metro station.
Contact Person:
For any queries, please contact: SRIVANI – 8125968936
